TERMS & CONDITIONS

Last updated: 31 July 2026

Welcome to VitaGlow.

These Terms & Conditions govern your use of the VitaGlow website and the purchase of products through our online store. By accessing the website, creating an account or placing an order, you acknowledge that you have read and agree to these Terms & Conditions.

1. COMPANY INFORMATION

Legal company name: VitaGlow

Email: contact@vitaglowshop.com
Website: vitaglowshop.com

VitaGlow operates as an online supplier of products intended for legitimate research and laboratory purposes, subject to applicable laws and regulations.

2. RESEARCH USE ONLY

Products offered through VitaGlow are supplied for legitimate research and laboratory purposes only, where permitted by applicable law.

Products are not offered as medicines, medical treatments or dietary supplements and are not intended for human or veterinary administration or consumption.

VitaGlow does not provide medical advice, treatment recommendations, dosage instructions or instructions for personal use.

Customers are responsible for ensuring that the purchase, possession, importation, storage and permitted use of any product complies with the laws applicable in their jurisdiction.

3. PRODUCT INFORMATION

VitaGlow makes reasonable efforts to ensure that product descriptions, specifications and information displayed on the website are accurate and current.

Product appearance, packaging, specifications, availability and documentation may change from time to time.

Where available, VitaGlow may provide technical documentation, including Certificates of Analysis or other relevant product documentation, relating to the applicable product or batch.

4. CUSTOMER RESPONSIBILITY

By placing an order, the customer confirms that:

the purchase is for a lawful purpose;
the customer is legally permitted to purchase and possess the relevant product;
all information provided to VitaGlow is accurate;
the customer will comply with applicable laws and regulations;
the products will only be used for their stated intended research purpose.

VitaGlow may request additional information where reasonably necessary to verify an order or its intended purpose.

5. ELIGIBILITY

Customers must be legally capable of entering into a binding contract and purchasing products under the laws applicable to them.

VitaGlow reserves the right to refuse or cancel an order where the customer, destination, intended use or transaction presents a legal, regulatory, security or operational concern.

6. ORDERS

Submitting an order through the website constitutes an offer to purchase the selected products.

An order becomes accepted when VitaGlow confirms the order and payment has been successfully received or authorised.

VitaGlow reserves the right to refuse, cancel or limit an order where:

the product is unavailable;
the destination is restricted;
payment cannot be verified;
the order appears fraudulent or suspicious;
the customer does not provide requested information;
fulfilment may violate applicable law or regulations.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Shipping & Returns Policy and applicable law.

7. PRICES

All prices are displayed in the currency shown on the website.

VitaGlow reserves the right to change prices, product availability and promotions before an order is accepted.

Any applicable taxes, duties or governmental charges will be handled according to applicable law and the information displayed at checkout.

8. PAYMENT

Payment is made through the payment methods available at checkout.

Payment processing may be performed by independent third-party payment providers.

VitaGlow does not intentionally store complete payment-card details unless expressly stated otherwise.

Third-party payment providers may apply their own terms and privacy policies.

9. SHIPPING

Orders may be fulfilled from different locations within Europe depending on stock availability, destination and operational requirements, including Germany or Romania.

For deliveries within Europe, the estimated delivery time is 2–7 business days, excluding weekends and public holidays.

For international deliveries outside Europe, the estimated delivery time may be up to 14 business days, excluding weekends and public holidays.

Delivery times are estimates and may be affected by courier delays, customs procedures, public holidays, incorrect delivery information or circumstances outside VitaGlow’s reasonable control.

Further information is provided in our Shipping & Returns Policy.

10. INTERNATIONAL ORDERS

Customers placing an international order are responsible for determining whether the relevant product may legally be purchased, imported and possessed in the destination country.

VitaGlow does not guarantee that any product is permitted in every jurisdiction.

VitaGlow may restrict or refuse orders to particular countries, territories or destinations.

Any applicable customs duties, import taxes, clearance charges, permits or similar governmental charges are the responsibility of the customer unless expressly stated otherwise at checkout.

11. RETURNS AND REFUNDS

Returns and refunds are governed by our Shipping & Returns Policy.

Due to the nature of the products and for reasons of product integrity, safety and quality control, VitaGlow does not accept voluntary product returns once products have been delivered, except where a return is required by applicable law or expressly approved by VitaGlow.

Nothing in these Terms & Conditions excludes or restricts any mandatory statutory consumer rights or legal remedies that cannot lawfully be excluded.

12. WEBSITE USE

You agree to use the website only for lawful purposes.

You must not:

interfere with the security or operation of the website;
attempt to gain unauthorised access to website systems;
use the website for fraudulent purposes;
reproduce or commercially exploit website content without permission.

13. INTELLECTUAL PROPERTY

All VitaGlow branding, logos, trademarks, photographs, graphics, text, designs, product descriptions and other original website content are owned by or licensed to VitaGlow unless otherwise stated.

Unauthorised copying, reproduction, modification, distribution or commercial exploitation is prohibited.

14. THIRD-PARTY SERVICES

The website may use third-party services including payment processors, hosting providers, analytics providers, courier companies, fulfilment providers and communication platforms.

Third-party services may operate under their own terms and privacy policies.

15. WEBSITE AVAILABILITY

VitaGlow does not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or modify the website for maintenance, security, technical or operational reasons.

16. LIABILITY

To the maximum extent permitted by applicable law, VitaGlow shall not be responsible for losses arising from unlawful use, misuse, improper handling, improper storage or use of products contrary to their stated purpose or applicable documentation.

VitaGlow is also not responsible for delays caused by customs authorities, third-party couriers or other circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

17. GOVERNING LAW

These Terms & Conditions shall be governed by the laws of the country in which VitaGlow is established, without prejudice to any mandatory consumer protection provisions applicable in the customer’s country of residence.

18. CHANGES

VitaGlow may update these Terms & Conditions from time to time.

The latest version will be published on this page.

19. CONTACT

For questions regarding these Terms & Conditions:

Email: contact@vitaglowshop.com
WhatsApp: +40 736 591 102
Website: vitaglowshop.com