PRIVACY POLICY

Last updated: 31 July 2026

VitaGlow respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how VitaGlow collects, uses, stores and protects personal information when you visit our website, create an account, place an order or communicate with us.

1. DATA CONTROLLER

Legal company name: VitaGlow
Email: contact@vitaglowshop.com

2. INFORMATION WE COLLECT

Depending on how you interact with VitaGlow, we may collect:

name;
email address;
telephone number;
billing and delivery address;
account information;
order and purchase history;
payment-related information;
customer service communications;
IP address;
browser and device information;
operating system and language information;
website usage information;
cookie and analytics information.

Payment-card details may be processed directly by third-party payment providers.

3. HOW WE COLLECT INFORMATION

Information may be collected:

when you create an account;
when you place an order;
when you contact us;
when you subscribe to communications;
automatically when you use the website through cookies and similar technologies.

4. HOW WE USE YOUR INFORMATION

We may process personal information to:

create and manage customer accounts;
process and fulfil orders;
process payments;
arrange shipping and delivery;
provide customer support;
communicate regarding orders and services;
issue invoices and maintain accounting records;
prevent fraud and protect website security;
improve website functionality and services;
analyse website usage;
comply with legal and regulatory obligations;
establish, exercise or defend legal claims;
send marketing communications where legally permitted.

5. LEGAL BASES FOR PROCESSING

Where applicable under data-protection law, personal information may be processed on the basis of:

performance of a contract;
compliance with a legal obligation;
legitimate interests;
consent.

Where processing is based on consent, you may withdraw your consent at any time.

6. SHIPPING AND SERVICE PROVIDERS

Information necessary to fulfil an order may be shared with relevant service providers, including payment processors, fulfilment providers and courier or postal services.

Only information reasonably necessary for the relevant service will be shared.

7. ANALYTICS AND MARKETING

VitaGlow may use analytics and marketing technologies to understand website usage, improve our services and measure marketing performance.

Where consent is required, non-essential analytics or marketing technologies will only be activated after appropriate consent has been obtained.

8. WHATSAPP, TELEGRAM AND EMAIL

If you contact VitaGlow through WhatsApp, Telegram or Email, information contained in those communications may be processed to provide customer support, respond to enquiries or manage customer communications.

WhatsApp, Telegram and Email are independent third-party platforms and their own terms and privacy policies apply.

9. DATA RETENTION

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including applicable accounting, tax, legal, contractual and dispute-resolution requirements.

Different categories of information may be retained for different periods depending on the applicable legal requirements.

10. DATA SECURITY

VitaGlow uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

However, no online service or electronic transmission can be guaranteed to be completely secure.

11. INTERNATIONAL DATA TRANSFERS

Some service providers may process personal information outside your country or outside the European Economic Area.

Where required by applicable law, VitaGlow will use appropriate safeguards for international transfers.

12. YOUR DATA PROTECTION RIGHTS

Depending on applicable law, you may have the right to:

access your personal information;
request correction of inaccurate information;
request deletion;
request restriction of processing;
object to certain processing;
request data portability;
withdraw consent where processing is based on consent.

Requests may be sent to:

contact@vitaglowshop.com

You may also have the right to lodge a complaint with the competent data-protection authority in your jurisdiction.

13. COOKIES

VitaGlow uses cookies and similar technologies for essential website functionality and, where applicable, analytics and marketing.

Essential cookies may be necessary for functions such as account access, shopping cart, checkout and security.

Where legally required, non-essential cookies will only be used after appropriate consent.

Cookie preferences may be managed through the website’s cookie-consent settings.

14. CHILDREN

The website is not intended for children.

VitaGlow does not knowingly collect personal information from children for the purpose of purchasing products.

15. CHANGES

VitaGlow may update this Privacy Policy from time to time.

The latest version will be published on this page.

16. CONTACT

For privacy-related questions or requests:

Email: contact@vitaglowshop.com