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FAQ
Frequently Asked Questions
Find answers to the most common questions about VitaGlow.
1. What are VitaGlow products intended for?
VitaGlow products are supplied for legitimate research and laboratory purposes only. They are not intended for human or veterinary administration or consumption.
2. Are VitaGlow products tested?
Where applicable, product-specific documentation such as Certificates of Analysis (COAs) may be available. Please contact us if you require documentation for a specific product or batch.
3. Where are orders shipped from?
Orders may be dispatched from our European fulfilment locations, depending on stock availability and destination.
4. How long does delivery take?
European orders are typically delivered within 2–7 business days, excluding weekends and public holidays. International orders may take up to 14 business days, excluding weekends and public holidays.
5. Do you ship internationally?
Yes. We ship to selected international destinations. Availability may vary depending on the destination country’s applicable regulations and shipping restrictions.
6. How can I track my order?
Where tracking is available, tracking information will be provided after your order has been dispatched.
7. Can I return my order?
Due to the nature of our products and product-integrity requirements, voluntary product returns are generally not accepted after delivery. Please contact us within 48h if you receive an incorrect, damaged or materially defective order. Any mandatory statutory consumer rights remain unaffected.
8. Can I cancel my order?
If you need to cancel an order, contact us as soon as possible. Orders that have not yet been dispatched may be cancelled where possible.
9. What happens if my package is delayed or held by customs?
Delivery times are estimates. Customs procedures, courier delays and destination-country requirements may affect delivery times. Customers are responsible for checking applicable import requirements before ordering.
10. Why might the product I receive look different from the website image?
Product images are for illustrative purposes. Packaging, labels, colours, dimensions and other visual characteristics may vary from the images displayed on the website.
11. How should products be stored?
Storage requirements may vary by product. Please refer to the applicable product documentation and packaging for the relevant storage information.
12. How can I contact VitaGlow?
You can contact us at contact@vitaglowshop.com or via WhatsApp at +40 736 591 102.
13. How are liquid products shipped?
Pre-reconstituted liquid products are shipped using insulated thermal packaging with coolant packs where required. Upon delivery, products should be stored according to the storage conditions specified for the relevant product.
14. Do all products have the same shipping conditions?
Shipping and storage requirements may vary depending on the product. Please check the individual product page and accompanying documentation before ordering.
15. Can I request product documentation?
Yes. Contact us at contact@vitaglowshop.com with the product name and, where applicable, batch information, and we can advise what documentation is available.